Table of Contents
When will my product arrive?
Orders from our Tiktok Shop typically arrive within 5-12 business days, depending on your location and shipping method. Once your order is processed, you'll receive a tracking number so you can follow your package every step of the way!
If your package is taking longer than expected or you have any concerns, please contact us through Tiktok Shop messages of email us directly. We're happy to help and will get back to you as soon as possible!
How can I track my order?
Once your order ships, you'll receive a tracking number via Tiktok Shop or email. You can use it to track your package anytime. You can also use this number when contacting Pedes Marketplace Directly to find out more information about your package.
Do you offer international shipping?
Yes, we ship to most countries. Shipping times and fees may vary depending on your location.
How much is shipping?
Shipping is calculated at checkout based on your location and selected shipping method. Some promotions may include free shipping.
Can I Change my chipping address after ordering?
If your order hasn't shipped yet, contact us ASAP through Tiktok Shop Messages or email, and we'll do our best to update it.
My package is taking too long, what should I do?
We're sorry for the delay! Please contact us with your order number through TikTok Shop Messages so we can check on the shipment and resolve it quickly.
Do you offer express or rush shipping?
Currently, we offer standard shipping only, but we're working on adding express options soon!
What if my order arrives damaged or broken?
We've got you covered! Please send us a photo of the damaged item and your order number. We'll arrange a replacement or refund right away.
Do you ship on weekends or holidays?
Orders are typically processed as soon as they are received, any day of the week. Company Holiday Times Vary processing speed.
Can I cancel my order after placing it?
If your product hasn't shipped yet, you can request a cancellation. Please reach out immediately after ordering so we can catch it in time.
Are your products handmade or printed?
A large amount of our items are made using machinery but all designs have been specially created by hand.
Do you accept custom or personalized orders?
We do offer some products that can be customized, although we mostly offer products that cannot and only come in specific variations.
What materials do you use?
We use high quality, durable materials in all our products. Details are listed on each product page for transparency.
Do you restock sold-out items?
We try to restock popular items! Follow us or check back often. For one of a kind pieces, once they're gone, they're gone!
Are colours exactly as shown in the pictures?
We do our best to display accurate colours, but slight differences can occur due to screen settings or lighting.
How should I care for my item?
Care instructions are provided with each product. If you need help, message us and we'll send tips to keep your item looking great.
Do you offer gift wrapping or extra packaging?
Yes! We offer gift ready packaging on select items. Just message us just after you purchase your product with your order code and desired packaging. We complete it free of charge.
Can I order in bulk or wholesale?
We absolutely allow bulk and wholesale options on specific products. Please contact us fro deatails and pricing through any contact means.
What size should I order?
Each product page includes a size chart or details to help you choose. If you're unsure, message us, were happy to help!
Do your products come with a warranty or guarantee?
We stand behind the quality of our items. If there's any issue, we'll make it right, whether through a replacement or refund.